Return Policy
This is standard for most professional e-commerce or retail tech shops.
Conditions for Return
To be eligible for a return, the product must meet one of the following criteria:
Physical Damage: The product was received in a damaged or broken condition.
Wrong Product: The product delivered is different from what was ordered (wrong model, color, or specs).
Manufacturing Defect: The product has a functional fault right out of the box (Dead on Arrival - DOA).
Missing Parts: The package is missing essential accessories or components listed on the box.
General Requirements
Time Frame: Returns must be initiated within 24 to 72 hours (depending on the shop) of receiving the delivery.
Proof of Purchase: You must provide the original Invoice/Money Receipt.
Unboxing Video: It is highly recommended (and often mandatory) to record a video while opening the package to prove any physical damage or missing items.
Original Packaging: The product must be returned with the original box, serial number tags, user manuals, and all accessories. The box should not be torn or heavily damaged.
Non-Returnable Items & Scenarios
Change of Mind: Returns are generally not accepted if the customer simply decides they no longer want the product or prefer a different model after opening the seal.
Software & Licenses: Digital products, software keys, or activated licenses are strictly non-refundable.
User-Induced Damage: Any damage caused by electrical surges, liquid spillage, or improper handling by the user will void the return policy.
Tampered Seals: If the manufacturer's security seal is broken (for products where the seal is a condition of sale), a return may be refused unless the product is defective.
Replacement vs. Warranty
Replacement: If a defect is found within the "Replacement Window" (usually 3–7 days), the shop will replace it with a brand-new unit of the same model.
Warranty: If a problem arises after the replacement window, the product will fall under the Official Brand Warranty. In this case, the product will be repaired or replaced by the manufacturer's service center.
Refund Policy
If the product is eligible for a return but a replacement is not available in stock:
Refund Method: The refund will be processed through the same channel used for payment (Bank, Card, or Mobile Wallet).
Processing Time: It typically takes 7 to 10 working days.
Deductions: Payment gateway charges (2–3%) may be deducted for online/card payments in some cases.
